Human Ressources and company change
Change in companies is often necessary to stay competitive in the market and to develop over time. Often the success of change management is depending on the employees and their attitudes towards the proposed change.
The psychology behind it
An attitude is consisting out of three components, the cognitive (knowledge), the affective (feeling) and the behavioural component.
We have conducted a research in 2020, in the north of the Netherlands, to establish the factors that determine the attitude during a period of change management.
A university of applied sciences (HBO) in the Netherlands is undergoing such change currently. The educational concept is changing from “Problem based learning” to “Design based education”, which we analysed as case study.
An interesting model during this research is the EVNL model. The Exit, Voice, Neglect and Loyalty model describes 4 different types of employee attitudes that lead to certain action. The research explored the relationships between the attitude and the employee positioning in the EVNL matrix to determine whether or not employees are supporting or resisting proposed change based on their attitude.
We found out that there are three main factors that are influencing the attitude of the employees significantly:
- Involvement in the process itself
- Knowledge about the process
- Structure of the process
Furthermore, we discovered that the relationships are growing stronger during time, meaning as more the change process is advancing, the stronger the relationships between these three components and the actual positioning in the EVNL matrix are growing.
What we can do
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Read the complete paper?
Do want to dive into this topic? Upon request we are providing you with a copy of the study.